Campus Description: Stony Brook University, home to many highly ranked graduate research programs, is located 60 miles from New York City on Long Island's scenic North Shore. Our 1,100-acre campus is home to 24,000 undergraduate, graduate, and doctoral students and more than 13,500 faculty and staff. The University is a member of the prestigious Association of American Universities and co-manager of nearby Brookhaven National Laboratory, a multidisciplinary research laboratory supporting world class scientific programs utilizing state-of-the-art facilities. Stony Brook Medicine is Suffolk County's only academic medical center and tertiary care provider. Many opportunities exist for collaborative research, and in some cases, joint appointments with BNL or with Medical School departments.
Descriptive Title: Quad Operations Service ManagerREF#: WC-S-9062-14-07-S
Budget Title: Staff Assistant State Professional Position
Department: Campus Residences (Residential Programs)State Line#: 30655
Grade: SL-2Campus: Stony Brook West Campus/HSC
Salary: $38, 630 - $43, 000
THIS POSTING IS NOT CURRENT !!!
Required Qualifications: Bachelor's Degree in Business, Organizational Management or related field. In lieu of Bachelor's degree, a combination of education and/or directly related professional experience totaling four years will be considered. Two years of professional administrative operations and customer service experience supporting a diverse client/customer population. Strong communication and interpersonal skills.
Preferred Qualifications: Experience working with databases and report generation and utilization. Supervisory experience and demonstrated experience working with a student population.

Brief Description of Duties: The Quad Operations Service Manager will be responsible for approximately 4 – 12 residential buildings per quad accommodating over 1,000 students and will be accountable for the total management and coordination of activities related to the overall operations and services of the quad office(s). This includes, but is not limited to: ensuring and maintaining compliance to Campus Residences’ policies and procedures and respective resolution of resident complaints; billing responsibility for a $6 million annual revenue stream; and accurate supervision, utilization and manipulation of various computerized data systems including financial, facilities and student records. The incumbent will supervise clerical support staff. The successful candidate will manage and coordinate daily quad operations, including:
  • Budgeting: Reconciling quad financial reports, tracking expenditures, and monitoring allocations.
  • Personnel: Coordinating the exchange of information and processing of forms and transactions for quad staff.
  • Purchasing: Processing electronic requisitions for quad in compliance with divisional guidelines.
  • Data management: Maintaining the integrity of resident data on housing, meal plan and judicial databases that interface with university-wide billing, financial aid and student records systems; data entry and report generation of these and other administrative and facilities management data sources.
  • Administering security/access control: authorizing, activating and tracking swipe card access to residential units and common areas.
  • Being an initial point of contact for students and a central information source, field student requests/complaints/concerns and prioritize and coordinate respective service needs. Ascertain the appropriate response or measure which may include reassigning rooms, coordinating maintenance checks for all room entry/exits (collection/distribution of keys, required fixtures/equipment, entering work requests on facilities management systems, etc.). Follow up with the Department of Residential Operations, Department of Telecommunications and Residence Hall Directors to ensure that work requests are completed in a timely fashion.
  • Researching, developing and preparing statistical data reports for the Division of Campus Residences.
  • Supervising, hiring and training support staff.
  • Other duties and responsibilities as assigned.

Special Notes: This is a full time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Internal and external search to occur simultaneously.

The selected candidate must successfully clear a background investigation.

Application Procedure: Those interested in this position should submit a State employment application, cover letter and resume to:

Howard Gunston

Search Chair, Quad Office Manager
222 Student Activities Center

Stony Brook University
Stony Brook, NY 11794-2800
Fax # 631-632-6756



Applications for this position must be received, as specified in the Application Procedure Section, no later than 5:00 PM Eastern Time on 07/19/2014, unless specifically noted otherwise in the Special Notes Section.

STONY BROOK UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. WE ENCOURAGE PROTECTED VETERANS, INDIVIDUALS WITH DISABILITIES, WOMEN AND MINORITIES TO APPLY.
IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE UNIVERSITY HUMAN RESOURCE SERVICES DEPARTMENT AT (631) 632-6161 OR THE UNIVERSITY HOSPITAL HUMAN RESOURCES DEPARTMENT AT (631) 444-4700.
IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (631) 632-6350. IT CAN ALSO BE VIEWED ON-LINE AT THE UNIVERSITY POLICE WEBSITE AT http://www.stonybrook.edu/police

Job Category: B) Administrative and Professional Positions (excluding teaching and patient/clinical care).
Posting Date: 07/07/2014
Additional Categories: