Blackboard Help Request

This form is for the sole use of Stony Brook faculty who are having trouble with Stony Brook's Blackboard system and have checked: https://tlt.stonybrook.edu/FacultyServices/Software/BlackboardLMS/Pages/default.aspx for help information and were unable find an answer. The bottom portion of this form also allows faculty to submit "enhancement" requests that we will forward to Blackboard.com

Contact Information

Last Name:
First Name:
E-Mail address: Please make sure your e-mail address is correct and is complete so that we can communicate with you.
Stony Brook (Solar) ID #:
Phone #:
NetID Username:
Course(s) that are experiencing the problem:	Course Designator/Department: Course Number: Course Numbers are only 3 digits . If this is for an unofficial course, enter in 000 Section #: Other (If not a class scheduled by the registrar):
Is this an SPD Online course?	Yes No

System/Browser Information

Which operating System are you using?		Which browser are you using?
		If other, please specify which browser:

Problem Area(s) / Category (ies):

Who is experiencing the problem? I'm experiencing the problem My students reported the problem to me We are all experiencing the problem

Choose the following area that best describes your problem.

Access / Enrollment in Course:
Can't Log into Blackboard I do not see a course I am teaching. Can't Add an Instructor / TA / Student / Reserve Librarian to a course Course does not exist in Blackboard Students do not see my course Student(s) missing from course

Communication areas:
Discussion Board E-mail Messaging Tool Virtual Classroom / Chat

Content:
Assignment Manager (So students can submit their assignments via Blackboard) Copying or moving Content from one course to another Copying or moving Content within a course Course Availability Course Design Course Menu Uploading content

Tools:
Blog / Journal Digital Dropbox Exam / Survey Gradebook Group Creation/ Management Portfolio Student Homepage Wiki

Do you have an enhancement request (suggestion) for Blackboard.com that you would like us to share with them? Yes No

If so, please enter your suggestion below in the Problem/enhancement request box

Sometimes problems occur due to heavy traffic. If possible, Please provide the date and time (EST) that you first noticed this problem:
If the problem later disappeared, please indicate the date and time (EST) that you noticed that it was corrected:.

Describe the problem / enhancement request in detail and be specific, the more you tell us, the easier it is for us to troubleshoot.

For example:

if you received an error message, indicate what it said
describe your selections or keystrokes that led up to the problem
if you are having trouble posting, tell us where
if you are having trouble attaching a file to the system, give us the file name, and let us know where you are trying to post it (which area of your course)

If you are having problems attaching a file or are able to produce a file that shows us a screen shot of a problem you are having, you may attach the file below.

Screen shots

Screen shots can be very effective in helping us solve your problem. To take a screen shot:

Mac users:

Hold down the following keys at the same time: Shift, Apple, 3. This will take a picture of the screen and

save it on your desktop with the file name "picture ##." Attach that file below

Windows Users:

Press the Print Screen Button on your keyboard. This will take a picture of your screen and it will store the picture in your clipboard. Open up Microsoft Word, go to the Edit Menu in Word, and choose Paste. Save the document on your machine and attach it below.

Attach file(s) here:

This problem report is being submitted: 11/20/2009 09:02 PM

If you experience problems with this form, contact the Department of Teaching, Learning + Technology at: 631-632-8050 or
e-mail: blackboard@stonybrook.edu