FREQUENTLY ASKED QUESTIONS (FAQs)

WHAT EXACTLY DOES THE OMBUDSPERSON DO?

The Ombudsperson is a source of confidential advice, information about University policies and procedures, and, where appropriate, mediation and advocacy.

The Ombudsperson helps individuals and groups resolve problems and conflicts and develop positive strategies for change.

The Ombudsperson is authorized by the President of the University to investigate and to make recommendations, but has no authority to make or reverse a decision or policy.

WHO CAN USE THE SERVICES OF THIS OFFICE?

Any member of the campus community--student, faculty, administrator, or staff--can contact the Office free of charge. University Medical Center patients will be referred to a hospital-based advocate.

WHO DOES THE OMBUDSPERSON REPRESENT?

The Ombudsperson does not represent anyone. The Ombudsperson acts as a neutral party to hear any type of concern or dispute related to the University.

HOW DOES THE OMBUDS OFFICE DIFFER FROM OTHER UNIVERSITY OFFICES THAT HELP PEOPLE?

The Ombuds Office does not replace other offices or functions at the University, but rather works collaboratively with other individuals and offices of the University as a particular problem or situation requires.

HOW CAN THE OMBUDS STAFF HELP ME?

We have knowledge and experience about ways to work successfully within and through Stony Brook's complex structure. We know how to use this knowledge and experience to help individuals solve problems.

Specifically, we can :

  • Explain University policies and procedures and help you use them.
  • Advise you of options and help you pursue them.
  • Refer you to the right person and arrange a meeting.
  • Follow up to make sure your concern is resolved.
  • Recommend changes to the University to correct problem areas.
    HOW CONFIDENTIAL IS THIS OFFICE?

    Ombuds professionals are obligated to keep contacts and conversations confidential unless given permission otherwise. In almost all cases, it is the decision of the visitor whether the Ombudsperson will do anything other than listen. Like other privileged contacts (doctor/patient, attorney/client, etc.), the essential value of assistance is based on the visitor's trust that s/he will be able to speak without fear of disclosure or reprisal. The confidentiality privilege maintained by Ombuds practitioners has been upheld both in federal and state courts. Under rare circumstances, such as a person's life being endangered, information may have to be disclosed to the appropriate personnel.

    CAN I COME TO THE OMBUDS OFFICE TO FILE AN OFFICIAL COMPLAINT, OR IF I WANT SOMETHING "ON THE RECORD"?

    No, this is not an "office of record" at the University. The staff of the Ombuds Office are "designated neutrals" who function independently of regular University administration and management. If you wish to pursue formal channels, we will be happy to refer you to the appropriate University office(s).