Creating a Culture of Excellent Customer Service

All customer interactions have an impact on the perception of your organization. Excellent customer service is more than just employees smiling and making eye contact. It is an all-encompassing approach to making excellent service delivery part of the culture of your area. Everything a customer sees, hears or touches impacts the experience.

Attendance is required for Part I and Part II
Key Highlights:
  • Identify customer expectations and needs using active listening techniques.
  • Learn how to create a culture of service excellence for your internal and external customers.
  • Develop solutions to more challenging and difficult customer service situations.
  • Identify ways to create more customer-friendly processes.
Target Audience: Open to all on West Campus, South Campus, HSC, Manhattan and Southampton.

Contact hrs_training@notes.cc.sunysb.edu to be put on the waiting list.

Creating a Culture of Excellent Customer Service


Date: 08/08/2008

First Name:

Last Name:

Stony Brook ID:

Department:

Campus Zip:

Daytime Phone:

Email (COMPLETE Internet Email Address!! jdoe@notes.cc.sunysb.edu OR Joseph.Doe@stonybrook.edu):

Verify Email:

Supervisor's Complete email address: (jdoe@notes.cc.sunysb.edu OR Joseph.Doe@stonybrook.edu)
Your supervisor must approve your request. A copy of this email will be sent to your supervisor. You should make sure your supervisor approves your request before filling out this form.



System Developed by Last Modified 08/08/2008 02:48:38 PM